About the Bureau of Motor Vehicles:

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we

• 
  Invest in our employees
• Engage our customers
• Provide sustainable systems
• Embrace product innovation
  
  Hear from BMV team members about why they chose to work at the BMV and how their careers have taken off! Why we chose the BMV!
  
  About the Job

As the Customer Service Representative, you will be responsible for administering and evaluating driving exams as well as assisting customers with titles and registrations. You will evaluate the customer’s knowledge and ability to adhere to traffic laws in a calm and patient manner. When not facilitating exams, the you will be at the front line, processing transactions for customers.

A Day in the Life:

The essential functions of this role are as follows:

• Administer skills tests and evaluate driving skills
• Assist customers with vehicle/watercraft titles and registration needs
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
• Attend training classes and/or take certification tests as required
• Maintain privacy of customer and all related records
• Substitute for Customer Service Representatives as needed

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success:

This person must have the following requirements to be considered for employment:

• High school diploma or equivalent
• Must be 21 years of age or older
• Must possess a valid State of Indiana driver’s license for at least the preceding 12 month period
• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Customer service experience
• Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
• Must be familiar with the operations of all types of motor vehicles
• Working knowledge of Indiana driving laws
• Top-notch communication skills
• A high level of critical thinking and the ability to troubleshoot
• Ability to process cash and card transactions